closeybeta2011 Posted May 5, 2013 Report Share Posted May 5, 2013 hi dose any one no what gaernes warranty is on they boots as iv only had them just over six months and the stitching has failed around the sole has any one else had this trouble with them Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted May 5, 2013 Author Report Share Posted May 5, 2013 Pictures of the boots Quote Link to comment Share on other sites More sharing options...
nigel dabster Posted May 5, 2013 Report Share Posted May 5, 2013 Sherco importers MRS are the importers try them. Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted July 13, 2013 Author Report Share Posted July 13, 2013 update on my boots after dropping them off in may 3rd to bvm and whilst i was dropping them off to bvm there was a guy there who had the same problem only 4 months old so bvm then sent them to gaerne importers for warranty then said they sending them for repair i thought fair enough better than nothing only to find out they sent to gaerne in Italy but my problem is its now over two and a half months and still haven had them back which i dont think is rite i make the phone call to bvm once a week to find out whats happen with them but thay cant tell me if thay have left Italy or even if thay are back in the uk im starting to get pist off with it 220 for a pair of boots that was worn 10-16 times in 6 months and cant even tell me when im going to get them back the way its going the boots will be over 12 months old any infor on what to do next will be great Quote Link to comment Share on other sites More sharing options...
fatbastard Posted July 14, 2013 Report Share Posted July 14, 2013 My mate just sent a pair back , think a month old and one wasn't waterproof . Got them sent back really just saying unlucky tuff titty. Quote Link to comment Share on other sites More sharing options...
r6eck Posted July 14, 2013 Report Share Posted July 14, 2013 (edited) Edited August 7, 2013 by r6eck 1 Quote Link to comment Share on other sites More sharing options...
monty_jon Posted July 14, 2013 Report Share Posted July 14, 2013 Call your local trading standards office, I got my boots replaced within a few days The people at trading standards were very helpful Quote Link to comment Share on other sites More sharing options...
oggie Posted August 1, 2013 Report Share Posted August 1, 2013 I'm no expert on legal stuff but I recon your issue is with the shop you bought them from. They were happy to take your money for the boots so they should sort it for you. If they then have to go back to Gaerne to get their money back then thats they're problem not yours.... I'd tell the shop that you want a new pair now and if they don't sort it report them to Trading standards and I bet you'll then get a nice shiny new pair.... Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted August 15, 2013 Author Report Share Posted August 15, 2013 well after only 17 weeks they have turn up but wait still with the same issue now im fuming rather than restich the sole thay have glued it down which hasnt stuck well p**t off now ill up load a pic now Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted August 15, 2013 Author Report Share Posted August 15, 2013 (edited) Edited August 15, 2013 by andy Cropped picture to remove your address which was on the label on the box! Where there's boots there's a bike... Quote Link to comment Share on other sites More sharing options...
suzuki250 Posted August 15, 2013 Report Share Posted August 15, 2013 (edited) Oggie is correct its the shops problem, you need to talk to trading standards ASAP! Edited August 15, 2013 by suzuki250 Quote Link to comment Share on other sites More sharing options...
nigel dabster Posted August 16, 2013 Report Share Posted August 16, 2013 I would call MRS direct and ask them what they think. The front coming unstuck is one thing but the inner arch like that, well its not right. Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted August 19, 2013 Author Report Share Posted August 19, 2013 I call mrs last Friday and basically told me that it isn't warranty as the so now some one has changed there minds now there trying to tell me they were a good will which I now was a load of s##t here is a reply of an email I had to day Please can you arrange to send the boots back and we will do our best to resolve this situation as I explained on the telephone. I am very sorry it has taken so long for you to receive the boots back but this is an issue you need to take up with BVM. I understand your frustration but this situation should have been resolved with BVM a long time ago if they felt it was a warranty issue, which as I explained, we didn't actually feel it was as the boots were in a very bad state. However, as a goodwill gesture we did return the boots to Gaerne for you but I understand there is still an issue with the sole. For this reason I have asked you to return the boots direct to us so we can sort this problem ourselves, without involving BVM, who are actually the people responsible. If you would like us to repair the boots we are happy to do this as a goodwill gesture and our address is: Ok the boots what's only 6 months old out of 6 months they was only used maby once -twice a week if i was lucky for only 3 months as I had problems with the bike No because I have some where marks what look like scram marks on leather on top of the boots now they trying to say they are well worn That has no affect on the stitching Now for the best part mrs told me that only reason for the stitching failing on the toes is from kicking rocks ha ha the problem is just not the toe it's on the sides was waiting for a other excuse but now seems they have passed me back to Bvm and had no reply So where do I stand Iv also revived an email from Bvm to nite Dear Damien, Sorry to here of the problems you have had with the Gearne boots. Malcolm Rathmell Sport have passed the issue back to us at BVM. We understand you are unhappy with the current repair and we would like to resolve this issue as quickly as possible. We would like to suggest that we arrange for a courier to collect the boots from you in to save you any return postage costs. We will then get the repair made good at a company local to ourselves, which will be carried out ASAP. We will then return the boots to you. We hope this will resolve the issue. Please let me know your thoughts. Kind Regards Laurence Now to be honest I can't see this as Going to resolve this issue by sending them to be glued up by some cobbler as they need to be stitched Which gaerne them selves in Italy cant do-haven't done only glued them that Has not stuck. So what do I do now where do I stand legally Any info will be grate Quote Link to comment Share on other sites More sharing options...
closeybeta2011 Posted August 19, 2013 Author Report Share Posted August 19, 2013 Pics of the boots how they stand now Quote Link to comment Share on other sites More sharing options...
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