stu109 Posted December 7, 2022 Report Share Posted December 7, 2022 Hi Did anyone attend yesterday's ACU zoom presentation? Any use, should I put time aside tomorrow to attend? Stuart Quote Link to comment Share on other sites More sharing options...
rabie Posted December 12, 2022 Report Share Posted December 12, 2022 Staurt best advicse i can give is have you been sent the 4+ "how to" video's they've put up a) club affilaition to the acu b) set up stripe c) set up club membership d) how riders renew e) how a club set up events / raise a permit now there is a how varitey of issues around all these points, that can be minefield but that gives you a start last week's zoom was a bit chatoic but it gave us an idea where people where struggling, tonight zoom was overwhemled (100 limit on attendes) but it did a tour de force of the basic system. there is a prmoise of more video and written out user documentation. Quote Link to comment Share on other sites More sharing options...
stu109 Posted December 14, 2022 Report Share Posted December 14, 2022 I attended the zoom meeting at the start of the week. We were promised detailed information but this is not available yet. I have, through trial and error, set the memberships for our club. Took me a while to figure out I needed two stripe accounts, one for memberships and one for entries. Couldn't make it up. I have discovered clubs can see who has paid for memberships via "Invoices" on the CMS dashboard. I have managed to set up an event. ACU set up the event once a permit has been approved. I had to redo the Classes and attach the relevant licences. Again trial and error. Some riders have entered but so far I have not managed to get an "eligible" rider. Not sure if this is a problem with their licence or my set up. No way to tell what the problem is. Have logged various support tickets but so far no replies. Try emailing Neil Doctor at the ACU (neil@acu.org.uk) he sorted out a couple of my issues. Not his job, he is General Secretary, but if he gets inundated with moaning emails he might get this mess sorted. 1 Quote Link to comment Share on other sites More sharing options...
rabie Posted December 14, 2022 Report Share Posted December 14, 2022 i've got the links to the videoif you need them, and i've seen a copy (i havne't got it on me) of the PDF documentation. We've set up two events, one is going well (and the riders all seam elligable) but was set up by one team from th e club whiel the other is showing waht you've got set up by someone else - we proably ticked some wrong tick boxes ? Quote Link to comment Share on other sites More sharing options...
shanebeta Posted December 18, 2022 Report Share Posted December 18, 2022 Are there any tutorial links as im struggling to renew my 2023 trials license Quote Link to comment Share on other sites More sharing options...
aircooled4ever Posted December 25, 2022 Report Share Posted December 25, 2022 (edited) Yep, further to all comments this website is absolute s***e! Any schoolboy working on a gcse project could have turned out a better website than this, shame on you ACU!! Edited December 25, 2022 by aircooled4ever Spelling mistake Quote Link to comment Share on other sites More sharing options...
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