nacho73 Posted June 21, 2023 Report Share Posted June 21, 2023 anyi one whith a 2023 has try it? https://play.google.com/store/apps/details?id=com.em.emconnect you need to scan the qr code of the owner manual or a sticker on the right side of the bike Quote Link to comment Share on other sites More sharing options...
konrad Posted June 21, 2023 Report Share Posted June 21, 2023 (edited) It would appear it only works on the 2024 ePure Comp. From "About this app"... With the app, you can: - Customize your bike's settings to match performance to the terrain and your riding style. By adjusting the throttle, regenerative braking, power, or activating the TKO function, you can create your own riding style. - See all your bike's important data live: battery level, engine speed, map engaged. Your smartphone becomes a real dashboard - Lock your bike. Prevent your bike from being used at the touch of a button. - Access historical data such as the number of riding hours or battery cycles. - Contact sales or after-sales service directly from the app. - Read the latest news from the EM community Compatible model: - 2024 Epure COMP Edited June 21, 2023 by konrad Quote Link to comment Share on other sites More sharing options...
trapezeartist Posted June 23, 2023 Report Share Posted June 23, 2023 I don't have a compatible bike (😪) but I decided to download the iPhone version of the app anyway, just to have a poke around. When I tried to sign-up I found that it won't accept UK phone numbers. When you click to select country (rather than using the phone's default) UK isn't there. I tried switching to Spain and it tried to send the confirmation text message but obviously I don't actually have a Spanish phone account. Something of an omission there Mr EM. Quote Link to comment Share on other sites More sharing options...
ChrisCH Posted June 24, 2023 Report Share Posted June 24, 2023 14 hours ago, trapezeartist said: I don't have a compatible bike (😪) but I decided to download the iPhone version of the app anyway, just to have a poke around. When I tried to sign-up I found that it won't accept UK phone numbers. When you click to select country (rather than using the phone's default) UK isn't there. I tried switching to Spain and it tried to send the confirmation text message but obviously I don't actually have a Spanish phone account. Something of an omission there Mr EM. Our 2021 is not compatible either... You could go for this option: https://www.ringover.co.uk/virtual-number-spain Quote Link to comment Share on other sites More sharing options...
trapezeartist Posted June 24, 2023 Report Share Posted June 24, 2023 1 hour ago, ChrisCH said: Our 2021 is not compatible either... You could go for this option: https://www.ringover.co.uk/virtual-number-spain I could, but not really worth it for just looking around. But my main point is that EM have included such hotbeds of trials as Israel and Romania yet excluded the UK (and USA). Why exclude any country? Have we upset the French again? 😆 Quote Link to comment Share on other sites More sharing options...
konrad Posted June 24, 2023 Report Share Posted June 24, 2023 (edited) I'm not sure the USA is actually excluded. Google Play auto-detected my location and I was able to load the app on an Android phone (but not an Android tablet). I was not willing to give EM my phone number just for a "look-around." You can get a pretty good idea what the app does from the sample screens. My real curiosity is about the hardware. The 2023 controller has a different part number than earlier models. I'm wondering if Bluetooth capability has been integrated into the controller or if an external dongle will be required? The controller has a 3-pin CAN bus connector and a 4-pin USB connector that are presently unused. My guess is that for marketing reasons EM will only make it available on the 2024 Comp model for now, and then possibly make it available to other models later. I also wonder if the present exclusions have to do with working out data privacy or other legal issues for certain counties? Edited June 24, 2023 by konrad Quote Link to comment Share on other sites More sharing options...
nacho73 Posted June 25, 2023 Author Report Share Posted June 25, 2023 if a 2023 has a QR code in the user manual or in de right side of the chasis, the app should work Quote Link to comment Share on other sites More sharing options...
Sky1970 Posted September 26, 2023 Report Share Posted September 26, 2023 On 6/25/2023 at 9:27 PM, nacho73 said: if a 2023 has a QR code in the user manual or in de right side of the chasis, the app should work Can you explain it a bit further please Quote Link to comment Share on other sites More sharing options...
konrad Posted September 26, 2023 Report Share Posted September 26, 2023 If the bike in question supports EM Connect, it will have an additional electrical module near the rear master cylinder reservoir. The module has a QR code that uniquely identifies the bike. 1 Quote Link to comment Share on other sites More sharing options...
ChrisCH Posted February 7 Report Share Posted February 7 Anyone using this now? I have just managed to download it (app) and hope to get it working over the weekend. The phone number they require is to send you a code to set up the app - I am not sure if the number needs to be the phone the app is on or any phone to get the SMS? Inch Perfect use one phone to manage all the bikes. Clearly once set up the app will manage multiple machines. Quote Link to comment Share on other sites More sharing options...
austini Posted February 8 Report Share Posted February 8 I have 4 EM's with EM connect I have to scan the QR code or enter the serial number each time I change from one bike to another. Quote Link to comment Share on other sites More sharing options...
ChrisCH Posted February 8 Report Share Posted February 8 Thanks - I tried to set up yesterday and have failed. This is really annoying. I do wish they would make the software run on a Windows laptop - that would be so much easier. Quote Link to comment Share on other sites More sharing options...
PapaWheelie Posted February 9 Report Share Posted February 9 (edited) Just got a 2.5 Factor-e a week or so ago and have been fighting EM Connect connectivity issues ever since. I've got 3 hrs on the bike and 3 km. 2.8 hrs on the bike has been rebooting phones, bluetooth, bike, etc. Mixed results so far, but I THINK the best fix if faced w/ failure to connect is to cycle the phone bluetooth off/on, even w/ the app remaining running. Once connected, it is wonderful to be able to manage power characteristics. I'm unable to change to speedo/odo from km to miles tho..... Edited February 9 by PapaWheelie Quote Link to comment Share on other sites More sharing options...
konrad Posted February 9 Report Share Posted February 9 8 hours ago, PapaWheelie said: Just got a 2.5 Factor-e a week or so ago and have been fighting EM Connect connectivity issues ever since. Android or iOS? Quote Link to comment Share on other sites More sharing options...
PapaWheelie Posted February 9 Report Share Posted February 9 (edited) Android 15 on Pixel 8A. The last three connection attempts have been successful, but I've had so many failures that I'm hesitant to claim victory yet. Edited February 9 by PapaWheelie Quote Link to comment Share on other sites More sharing options...
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